Unscheduled Outage - Napier DC - 13/08 12.30P (Resolved)
  • Priority - Critical
  • Affecting System - Unscheduled Outage

  • Unscheduled Outage - Napier DC - 13/08 12.30PM

    ResolvedAbout 3 hours ago

    Incident Resolved

    • It appears that all systems are now operational again. We will continue to monitor for the next few hours

    Future Tasks

    • All power connections will be reviewed and faulty PDU replaced
    UpdatedAbout 4 hours ago

    Update

    • Our engineer has identified the issue and is making the necessary repairs

    Estimated Time of Repair

    • TBC

    Next Update

    • 30m
    UpdatedAbout 4 hours ago

    Update

    • Our engineer is heading back onsite

    Estimated Time of Repair

    • TBC

      Next Update

    • 4pm
    UpdatedAbout 5 hours ago

    Update

    • It appears this incident is not over, we are seeing some new service outages
    • Our team is urgently investigating

    Estimated Time of Repair

    • Unknown

    Next Update

    • 3.30PM or sooner
    ResolvedAbout 5 hours ago

    Incident Resolved

    • All services have been restored.
    • The cause of the outage was a faulty power distribution unit, which had a fault in a port connected to a network device that does not support redundant power sources. Affected devices were moved off this unit and it is scheduled for replacement.

    Future Tasks

    • Replace power unit during a future outage window
    UpdatedAbout 6 hours ago

    Update

    • Affected services are coming back up. We are still identifying the issue.
    • We will update when all services are confirmed up again.

    Estimated Time of Repair

    • Approx. 15 minutes

    Next Update

    • 2.15PM
    UpdatedAbout 6 hours ago

    Update

    • Our engineer is onsite now

    Estimated Time of Repair

    • Approx. 30 minutes or less

    Next Update

    • 2PM
    UpdatedAbout 7 hours ago

    Update

    • We have confirmed the outage appears to be something physical at our site location
    • Our engineer is heading to site and will be on the ground in approx. 20 minutes to diagnose the issue

    Estimated Time of Repair

    • Expected 60 minutes, or less.

    Next Update

    • 1.30PM
    AssessedAbout 7 hours ago

    Summary

    • We are seeing some services located in Napier are not contactable
    • We are urgently investigating the issue to see what is happening

    Date \ Time

    • Approx 12.30PM today

    Service Impact

    • Web, Email, DNS and Virtual Server hosting, Veeam Online Backups

    Customer Impact

    • Customers may be unable to access these services

    Workaround

    • No workaround is possible

    Estimated Time of Repair

    • Unknown at this stage

    Next Update

    • 1.15PM
    6 Affected Services:

  • Date - 13/08/2021 12:01 - 19/10/2021 23:06
  • Last Updated - 13/08/2021 19:38
Connectivity up and down (Resolved)
  • Priority - Critical
  • Affecting Other - internet issuse



  • AssessedAbout 4 hours ago

    Summary

    • Chorus, Unison and other fibre and internet infrastructure providers are reporting rolling outages in their networks across the North Island
    • These outages are affecting customers on our network

    Date \ Time

    • Started approx 3.37 PM today

    Service Impact

    • Internet services and Datacenter 

    Customer Impact

    • Internet services may be unavailable

    Workaround

    • No work around is available

    Estimated Time of Repair

    • Unknown. We must await the vendors to correct the issues

    Next Update

    • Tomorrow AM

  • Date - 11/03/2021 17:24 - 13/08/2021 19:36
  • Last Updated - 11/03/2021 22:00
Emergency reboot due to software issue (Resolved)
  • Priority - Critical
  • Affecting Server - wc30

  • Emergency reboot 

    Wc30 Rebooted due to software issues and could be down for 20 minutes 

    Back online at 9.26 pm

    Cpanel are looking into the cause of the issue and updates to come

  • Date - 16/11/2020 21:00 - 16/11/2020 21:20
  • Last Updated - 11/03/2021 21:54
Domain Registry Outage (Resolved)
  • Priority - Critical
  • Affecting System - .nz Domain Registry Services

  • 2:15pm UPDATE
    This issue has now been resolved

    ------
    We are currently experiencing issues connecting with the central domain registry services. This affects purchase, updates and renewals of all .nz domains.

    We are currently investingating the cause and will hopefully restore services ASAP

  • Date - 06/09/2020 09:02 - 07/09/2020 00:00
  • Last Updated - 07/09/2020 14:23
Barracuda Black List (Resolved)
  • Priority - Medium
  • Affecting Server - wc30

  • We are investigating a problem with  emal / Barracuda Black List

    We are awaiting there support could take up to 48 hours to take affect

    resolved  Tuesday 2.20 pm


  • Date - 30/08/2020 11:30 - 01/09/2020 02:20
  • Last Updated - 02/09/2020 11:19
Cpanel Wc30 (Resolved)
  • Priority - Critical
  • Affecting Server - wc30

  • We are aware there is problems with WC30 Cpanel hosting Server  and our techs are onto it


    updates will follow

  • Date - 19/02/2020 21:03 - 19/02/2020 21:15
  • Last Updated - 19/02/2020 21:39
Some Sites showing Down (Resolved)
  • Priority - Medium
  • Affecting Server - wc10



  • We are currently experiencing an issue with some sites not displaying . The problem is being investigate and we hope to restore full functionality again ASAP

    Please drop us email at support@webconnect.nz


    R    egards Team Webconnect

  • Date - 06/08/2019 08:58 - 13/08/2019 15:32
  • Last Updated - 13/08/2019 11:18
Mail being blocked when sent (Resolved)
  • Priority - Medium
  • Affecting Server - wc30

  • 3.7.2019 8.45am

    Update we have made some changes and are seeing maill flowing again 

    --------------------------------------------------------------------------------------------------------------------

    2.7.2019  8.13am

    Customer Impact

    Emails may be bounced back to sender, or directed to the recipients SPAM folder.
    Alternatively please contact our Customer Support team https://www.webconnect.nz/submitticket.php?step=2&deptid=2


    R    eason

    Ip placed  on a black list 




  • Date - 02/07/2019 08:13 - 06/08/2019 09:58
  • Last Updated - 03/07/2019 09:49
WC30.webconnect.nz (Resolved)
  • Priority - High
  • Affecting Server - wc30

  • Hazard Notice - Wc30 - 13/06/19 9.30am

     

    Summary

    • Recently an exploit was announced that we received a report of a potential remote exploit from Cpanel , the server email subsystem. This could allowed malicious users unauthorised access to the email system to send SPAM.
    • This means that certain emails send via our servers may be bounced back to sender, or directed to the recipients SPAM folder. 

    We are working with our vendors to mitigate this issue, and hope to restore normal services ASAP

    Customer Impact












  • Date - 13/06/2019 09:31 - 13/06/2019 16:05
  • Last Updated - 17/06/2019 12:54
Server Outage (Resolved)
  • Priority - Critical
  • Affecting Server - wc10

  • One of our servers: wc10.webconnect.nz has gone offline. Our engineers are working to restore it ASAP

    ***UPDATE***
    Issue resolved - all services are functioning correctly

  • Date - 22/02/2018 15:53 - 22/02/2018 16:30
  • Last Updated - 22/02/2018 17:00
wc30.webconnect.nz (Resolved)
  • Priority - High
  • Affecting Server - wc30

  • Wc30 failed on a backup

    server restarted and looks to be working as it should



  • Date - 12/02/2018 21:55 - 22/02/2018 15:54
  • Last Updated - 12/02/2018 22:14
server problem webmail redirected you too man (Resolved)
  • Priority - Medium
  • Affecting Server - wc30

  • Wc30 webmail redirected you too many times

    we are looking into this please use this link  https://wc30.webconnect.nz:2096

    U    pdate will be Coming soon 



    11/09/2017 12:18pm


    Tonight we are scheduling a update to resolve the issues .

    Cause lite speed not working correctly due to a security fix



    11/092017   8.30-9.30 

    updates appied and redirect fixed

  • Date - 11/09/2017 10:38 - 12/09/2017 00:00
  • Last Updated - 12/09/2017 08:25
Heads up server in Auckalnd RELAY email (Resolved)
  • Priority - High
  • Affecting Other - compromised server in Auckland

  • Heads up server in auckalnd RELAY email , Remote IP - 112.109.81.129 (NZ/New Zealand/winplesk13.openhost.net.nz)

    domain coffeevending.co.nz  from user sarah@coffeevending.co.nz
    has been compromised .

     

    Webconnect have blocked the ip for now and open host has been advised and the will get back to us.

  • Date - 01/05/2017 14:00 - 01/05/2017 14:45
  • Last Updated - 05/05/2017 08:36
Degraded connectivity (Resolved)
  • Priority - Medium
  • Affecting Other - primary unison path went of line

  • New Incident Status: Resolved

     
    Issue fixed.
    Apr 24, 13:33 NZST
     
    Previous Updates
    Update
    Unison turned up at 12pm plugged in unit and faulty , head back for replacement at 12.45pm
    Apr 24, 12:49 NZST
    Update
    Unison is sending out tech team onsite, they will be onsite and try to fix it before 1pm.
    Apr 24, 10:45 NZST
    Identified
    The Unison ONT for this connection has failed. We are in the process of raising a fault with Unison.

    Will update in 1 hour or earlier when we get feedback from Unison on ETR
    Apr 24, 09:28 NZST
    Investigating
    Monitoring has alerted that the primary unison path connecting the Web Connect data centre has gone offline.

    Traffic has failed over automatically to the secondary Chorus path. This means there has been no loss of service to services provided from this location.

    ================ Date \ Time ================
    - 22/03/2017 - @ 4:50am

    ================ Service Impact ================
    - No services have been impacted. Network is in a degraded state in that only the secondary network path is operational.

    ================ Customer Impact ================
    - There is currently no known customer impact

    ================ Next Update ================
    - The next update will be provided in 1 hour
    Apr 24, 08:31 NZST

  • Date - 24/04/2017 22:21 - 24/04/2017 00:00
  • Last Updated - 28/04/2017 22:29
Congestion on one international IP Transit Pa (Resolved)
  • Priority - Medium
  • Affecting System - DDoS

  • Congestion on one international IP Transit Path due to DDoS - 28/04/17 - 1:04pm - 1:38pm

     
    Incident Report for New Zealand Technology Group
     
    New Incident Status: Resolved
    During this time window we saw much higher than expected traffic levels across one of our international IP transit paths.

    Post review detailed a DDoS using UDP traffic directed to the Web Connect environment.

    ================ Date \ Time ================
    28/04/17 - 1:04pm - 1:38pm

    ================ Service Impact ================
    IP transit across one of our international paths saw higher than usual traffic level and some congestion during the peaks

    ================ Customer Impact ================
    Customers connecting to some (not all) international destinations may have seen slower than normal or intermittent connectivity problems.

    ================ Next Update ================
    As the DDoS has finished there is no further updates to provide.

    We have documented the target host involved and will communicate with the customer.
    Apr 28, 18:06 NZST

  • Date - 28/04/2017 22:26 - 28/04/2017 00:00
  • Last Updated - 28/04/2017 22:28
Mail Scanner Failed on update (Resolved)
  • Priority - Medium
  • Affecting Server - wc35

  • Mail Scanner failed to restart after update


    8 am  No mail was lost just Queued

    9am   mail q is  releasing

    9.52   Mail Queue is under high load

  • Date - 07/07/2016 06:07 - 08/07/2016 00:00
  • Last Updated - 24/09/2016 09:55
Upstream Network Issues (Resolved)
  • Priority - High
  • Affecting Other - Connectivity

  • There is currently an issue with connectivity further upstream. Some customers may be experiencing slow connections, and those on Spark's network may not be able to reach us.

    Engineers are investigating the issue

    UPDATE 14:57 04/05/2016

    A number of NZ IPs are affected b this issue. Engineers are working on a solution

  • Date - 04/05/2016 09:33 - 04/05/2016 16:30
  • Last Updated - 04/05/2016 16:29
server stop responding (Resolved)
  • Priority - Critical
  • Affecting Server - wc30

  • Server stopped responding after setting up new records for emails


    on and of for last 25 mins


    rebooted from at 12.50 

    keeping a eye on

  • Date - 09/04/2016 12:27 - 04/05/2016 09:33
  • Last Updated - 09/04/2016 13:03
Bnca30 (Resolved)
  • Priority - High
  • Affecting Server - wc30

  • We are aware there is problems with bnca30 and our techs are onto it


    updates will follow

  • Date - 25/01/2016 07:34 - 31/01/2016 18:12
  • Last Updated - 31/01/2016 18:12
BNCA10 Outage (Resolved)
  • Priority - Critical
  • Affecting Server - wc10

  • This issue has now been resolved

    --------

    We are currently experiencing an issue with one of our hosting servers BNCA10. The problem is being investigate and we hope to restore full functionality again ASAP

  • Date - 18/12/2015 11:20 - 18/12/2015 11:25
  • Last Updated - 18/12/2015 12:19
Network Maintenance Service outage (Resolved)
  • Priority - High
  • Affecting Other - Upstream Connectivity

  • Maintenance work has been scheduled by our upstream network provider which will impact all services for up to 2hrs

    This is scheduled to take place on 29 October between Midnight and 4am

    We apologise for any inconvenience this will cause


    Regards
    Web Connect Network Team

  • Date - 29/10/2015 00:00 - 18/12/2015 11:22
  • Last Updated - 22/10/2015 08:48
cloudmail (Resolved)
  • Priority - Critical
  • Affecting Server - Web Connect Cloudmail

  • We are investigating a problem with cloudmail

    Update to come

    serives is running again looking into problem 1.05pm

  • Date - 18/10/2015 12:45
  • Last Updated - 22/10/2015 08:41
Server issues (Resolved)
  • Priority - Critical
  • Affecting Server - wc30

  • We are aware there is problems with bnca30 and our techs are onto it


    updates will follow

    Cause Routine backup failed

  • Date - 18/10/2015 11:40 - 18/10/2015 11:52
  • Last Updated - 18/10/2015 11:59
Possible loss of connectivity (Resolved)
  • Priority - Critical
  • Affecting System - Upstream Connection

  • Our upstream provider has reported a need for urgent maintance to replace faulty equipment. There may be minimal loss of connectivity to our systems during this period

  • Date - 13/08/2015 01:00 - 31/08/2015 12:28
  • Last Updated - 12/08/2015 16:39
Server issues (Resolved)
  • Priority - High
  • Affecting Server - wc30

  • we have detected a problem with server timing out .

    fixed , problem schedule backup cause the server to lockup

  • Date - 26/07/2015 09:55 - 12/08/2015 16:52
  • Last Updated - 26/07/2015 10:13
Connection Problems (Resolved)
  • Priority - Critical
  • Affecting Other - Down Time

  • we are aware of problems connecting to us

  • Date - 07/03/2015 19:48 - 18/03/2015 10:30
  • Last Updated - 07/03/2015 21:18
ZImbra Email server down (Resolved)
  • Priority - Critical
  • Affecting Server - Zimbra

  • We are currently experiencing problems with our Zimbra email service. Our techincians are attempting to resolve the issue and restore service ASAP

  • Date - 10/10/2014 15:02
  • Last Updated - 10/10/2014 17:50
Zimbra Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - Zimbra

  • Maintenance will be performed on the Zimbra server tonight. There will be intermittent outages during the scheduled period

  • Date - 07/10/2014 20:00 - 10/10/2014 17:50
  • Last Updated - 07/10/2014 19:08
Service Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - Zimbra

  • An important update is required on our Zimbra servers and will be performed tonight. You may experience issues in accessing email via Zimbra during this time

  • Date - 03/10/2014 19:30 - 07/10/2014 17:57
  • Last Updated - 03/10/2014 16:09
Web Hosted Server under high load (Resolved)
  • Priority - Critical
  • Affecting Server - wc10

  • We have noticed over the weekend our server is under very high load due to Dos attacks and our team are onto it

    service was up and down


  • Date - 29/09/2014 07:52 - 29/09/2014 00:00
  • Last Updated - 30/09/2014 10:19
Emails rejected xtra.co.nz blacklisted (Resolved)
  • Priority - High
  • Affecting Other - mta02.xtra.co.nz

  • Extra Server mta02.xtra.co.nz  is still blacklist and causing bounce backs from our system due to them being black listed

    Extra need to sort there system out for you to accept mail if it is resent chances are the will be sent though another server somtimes its just bad luck to get this server.

    this is not a fault of our system but a fault the person sending to you the need to contact extra to fix this or move them.



  • Date - 23/06/2014 13:48 - 29/09/2014 09:52
  • Last Updated - 07/08/2014 14:24
Urgent Outage - Napier POP - Wednesday 25/6 (Resolved)
  • Priority - Medium
  • Affecting System - Core Router upgrade

  • Our up Stream Provider is upgrading  a core switch

  • Date - 25/06/2014 02:00 - 27/06/2014 09:42
  • Last Updated - 23/06/2014 16:53
Server using High Resources (Resolved)
  • Priority - High
  • Affecting Server - wc10

  • We have Noticed bnca10 server is using higher amouts of cpu we are onto it

    server is back to norm we are not sure why it spiked as of yet

  • Date - 23/06/2014 15:12 - 24/06/2014 09:43
  • Last Updated - 23/06/2014 16:41
Web Server Outage (Resolved)
  • Priority - High
  • Affecting Server - wc10


  • Bnca10 Web Server NOD has crashed after a routine service check we should be backup with in the hour Regards Team BigNoise Group

    Regrads Team BigNoise

  • Date - 25/04/2014 20:01 - 26/04/2014 13:56
  • Last Updated - 25/04/2014 20:25
Internet issues (Resolved)
  • Priority - High
  • Affecting Other - Upstream Provider

  • We have Detected upstream Provider issues and are aware of this


    monitoring software was added to our block list and now have been lifted


    We are back to Norm at 8am and further problems will be listed

    Regards BigNoise Team

  • Date - 24/03/2014 11:24 - 12/04/2014 23:09
  • Last Updated - 25/03/2014 15:20
Speed Issues international (Resolved)
  • Priority - Medium
  • Affecting Other - Network

  • We are aware of international speed issues and our team are looking into this , if you are using cloudflare with us this wont afect you , but for those that arent please loginto hosting panel and search cloudflare


    BigNoise Team

  • Date - 12/02/2014 12:44 - 12/02/2014 11:56
  • Last Updated - 12/02/2014 23:29
Under high load due to attacks (Resolved)
  • Priority - Critical
  • Affecting Server - BNCA20

  • We are looking into the attacks and are aware of outatages

    looks to be under control now our team will be keeping an eye on it



  • Date - 28/12/2013 14:14
  • Last Updated - 07/01/2014 16:25
Small Outages (Resolved)
  • Priority - Medium
  • Affecting System - Core Router update

  • Small Outages tonight while updating our core net work in new Server Pod, this was un for seen outages



  • Date - 28/11/2013 18:52 - 28/11/2013 19:05
  • Last Updated - 29/11/2013 00:51
Up Stream internet issues (Resolved)
  • Priority - Medium
  • Affecting Other - All servers

  • We are experiencing upstream packet lose  from one off our suppliers , we have switch to fail over pipe till issue is resolved

    Update will be post 9am 20.8.2013

    resolved 10am 20.8.2013

    Team BigNoise support






  • Date - 20/08/2013 00:32 - 20/08/2013 00:32
  • Last Updated - 28/08/2013 23:27
Outage on our core switch (Resolved)
  • Priority - Critical
  • Affecting System - Core network switch

  • 5-10 min outage Due to a ups self test it failed in doing so the core network switch shut down Problem Resolved ......................

  • Date - 03/11/2012 00:27 - 03/11/2012 00:35
  • Last Updated - 03/11/2012 00:35
Network drop offs (Resolved)
  • Priority - Medium
  • Affecting System - Napier POP

  • We are experiencing drop outs in our napier branch and are switching to  fail over


    update guys have found a issue with a upstream provider and are working on it  12.20pm

    Resolved

  • Date - 25/07/2012 10:40 - 00/00/0000
  • Last Updated - 26/07/2012 09:04
upstream speed issues (Resolved)
  • Priority - Medium
  • Affecting Other - upstream speed issues

  • Update 4.25pm operation back to NORMLY -- fauly was hamiltion fibre pop failed

    We are having upstream problems and we are currently on fail over pipe will keep you posted. you can expect slower speeds till resolved

  • Date - 21/12/2011 11:01 - 21/12/2011 16:27
  • Last Updated - 21/12/2011 16:30
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