Unscheduled Outage - Napier DC - 13/08 12.30P (In Progress)
  • Priority - Critical
  • Affecting System - Unscheduled Outage

  • Unscheduled Outage - Napier DC - 13/08 12.30PM

    ResolvedAbout 3 hours ago

    Incident Resolved

    • It appears that all systems are now operational again. We will continue to monitor for the next few hours

    Future Tasks

    • All power connections will be reviewed and faulty PDU replaced
    UpdatedAbout 4 hours ago

    Update

    • Our engineer has identified the issue and is making the necessary repairs

    Estimated Time of Repair

    • TBC

    Next Update

    • 30m
    UpdatedAbout 4 hours ago

    Update

    • Our engineer is heading back onsite

    Estimated Time of Repair

    • TBC

      Next Update

    • 4pm
    UpdatedAbout 5 hours ago

    Update

    • It appears this incident is not over, we are seeing some new service outages
    • Our team is urgently investigating

    Estimated Time of Repair

    • Unknown

    Next Update

    • 3.30PM or sooner
    ResolvedAbout 5 hours ago

    Incident Resolved

    • All services have been restored.
    • The cause of the outage was a faulty power distribution unit, which had a fault in a port connected to a network device that does not support redundant power sources. Affected devices were moved off this unit and it is scheduled for replacement.

    Future Tasks

    • Replace power unit during a future outage window
    UpdatedAbout 6 hours ago

    Update

    • Affected services are coming back up. We are still identifying the issue.
    • We will update when all services are confirmed up again.

    Estimated Time of Repair

    • Approx. 15 minutes

    Next Update

    • 2.15PM
    UpdatedAbout 6 hours ago

    Update

    • Our engineer is onsite now

    Estimated Time of Repair

    • Approx. 30 minutes or less

    Next Update

    • 2PM
    UpdatedAbout 7 hours ago

    Update

    • We have confirmed the outage appears to be something physical at our site location
    • Our engineer is heading to site and will be on the ground in approx. 20 minutes to diagnose the issue

    Estimated Time of Repair

    • Expected 60 minutes, or less.

    Next Update

    • 1.30PM
    AssessedAbout 7 hours ago

    Summary

    • We are seeing some services located in Napier are not contactable
    • We are urgently investigating the issue to see what is happening

    Date \ Time

    • Approx 12.30PM today

    Service Impact

    • Web, Email, DNS and Virtual Server hosting, Veeam Online Backups

    Customer Impact

    • Customers may be unable to access these services

    Workaround

    • No workaround is possible

    Estimated Time of Repair

    • Unknown at this stage

    Next Update

    • 1.15PM
    6 Affected Services:

  • Date - 13/08/2021 12:01
  • Last Updated - 13/08/2021 19:38
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