Unscheduled Outage - Napier DC - 13/08 12.30P (Resolved)
Unscheduled Outage - Napier DC - 13/08 12.30PM
Incident Resolved
- It appears that all systems are now operational again. We will continue to monitor for the next few hours
Future Tasks
- All power connections will be reviewed and faulty PDU replaced
Update
- Our engineer has identified the issue and is making the necessary repairs
Estimated Time of Repair
- TBC
Next Update
- 30m
Update
- Our engineer is heading back onsite
Estimated Time of Repair
- TBC
Next Update
- 4pm
Update
- It appears this incident is not over, we are seeing some new service outages
- Our team is urgently investigating
Estimated Time of Repair
- Unknown
Next Update
- 3.30PM or sooner
Incident Resolved
- All services have been restored.
- The cause of the outage was a faulty power distribution unit, which had a fault in a port connected to a network device that does not support redundant power sources. Affected devices were moved off this unit and it is scheduled for replacement.
Future Tasks
- Replace power unit during a future outage window
Update
- Affected services are coming back up. We are still identifying the issue.
- We will update when all services are confirmed up again.
Estimated Time of Repair
- Approx. 15 minutes
Next Update
- 2.15PM
Update
- Our engineer is onsite now
Estimated Time of Repair
- Approx. 30 minutes or less
Next Update
- 2PM
Update
- We have confirmed the outage appears to be something physical at our site location
- Our engineer is heading to site and will be on the ground in approx. 20 minutes to diagnose the issue
Estimated Time of Repair
- Expected 60 minutes, or less.
Next Update
- 1.30PM
Summary
- We are seeing some services located in Napier are not contactable
- We are urgently investigating the issue to see what is happening
Date \ Time
- Approx 12.30PM today
Service Impact
- Web, Email, DNS and Virtual Server hosting, Veeam Online Backups
Customer Impact
- Customers may be unable to access these services
Workaround
- No workaround is possible
Estimated Time of Repair
- Unknown at this stage
Next Update
- 1.15PM
- DNS /Â DNS Services
- Email Services /Â Ezymail / Zimbra
- Hosting Services /Â Virtual Private Servers
- Hosting Services /Â Web Hosting
- Hosting Services /Â Online Backup
- ISP Network /Â Connectivity - Data Centre
Effects - This issue does not effect your relevant products/services
Affecting System - Unscheduled Outage
Priority - Critical
Date - 13/08/2021 12:01 - 19/10/2021 23:06
Last Updated - 13/08/2021 19:38
Connectivity up and down (Resolved)
Summary
- Chorus, Unison and other fibre and internet infrastructure providers are reporting rolling outages in their networks across the North Island
- These outages are affecting customers on our network
Date \ Time
- Started approx 3.37 PM today
Service Impact
- Internet services and DatacenterÂ
Customer Impact
- Internet services may be unavailable
Workaround
- No work around is available
Estimated Time of Repair
- Unknown. We must await the vendors to correct the issues
Next Update
- Tomorrow AM
Effects - This issue does not effect your relevant products/services
Affecting Other - internet issuse
Priority - Critical
Date - 11/03/2021 17:24 - 13/08/2021 19:36
Last Updated - 11/03/2021 22:00
Emergency reboot due to software issue (Resolved)
Emergency rebootÂ
Wc30 Rebooted due to software issues and could be down for 20 minutesÂ
Back online at 9.26 pm
Cpanel are looking into the cause of the issue and updates to come
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - Critical
Date - 16/11/2020 21:00 - 16/11/2020 21:20
Last Updated - 11/03/2021 21:54
Domain Registry Outage (Resolved)
2:15pm UPDATE
This issue has now been resolved
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We are currently experiencing issues connecting with the central domain registry services. This affects purchase, updates and renewals of all .nz domains.
We are currently investingating the cause and will hopefully restore services ASAP
Effects - This issue does not effect your relevant products/services
Affecting System - .nz Domain Registry Services
Priority - Critical
Date - 06/09/2020 09:02 - 07/09/2020 00:00
Last Updated - 07/09/2020 14:23
Barracuda Black List (Resolved)
We are investigating a problem with emal / Barracuda Black List
We are awaiting there support could take up to 48 hours to take affect
resolved Tuesday 2.20 pm
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - Medium
Date - 30/08/2020 11:30 - 01/09/2020 02:20
Last Updated - 02/09/2020 11:19
Cpanel Wc30 (Resolved)
We are aware there is problems with WC30 Cpanel hosting Server and our techs are onto it
updates will follow
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - Critical
Date - 19/02/2020 21:03 - 19/02/2020 21:15
Last Updated - 19/02/2020 21:39
Some Sites showing Down (Resolved)
We are currently experiencing an issue with some sites not displaying . The problem is being investigate and we hope to restore full functionality again ASAP
Please drop us email at support@webconnect.nz
Regards Team Webconnect
Effects - This issue does not effect your relevant products/services
Affecting Server - wc10
Priority - Medium
Date - 06/08/2019 08:58 - 13/08/2019 15:32
Last Updated - 13/08/2019 11:18
Mail being blocked when sent (Resolved)
3.7.2019 8.45am
Update we have made some changes and are seeing maill flowing againÂ
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2.7.2019Â 8.13am
Customer Impact
Emails may be bounced back to sender, or directed to the recipients SPAM folder.
Alternatively please contact our Customer Support team https://www.webconnect.nz/submitticket.php?step=2&deptid=2
Reason
Ip placed on a black listÂ
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - Medium
Date - 02/07/2019 08:13 - 06/08/2019 09:58
Last Updated - 03/07/2019 09:49
WC30.webconnect.nz (Resolved)
Hazard Notice - Wc30 - 13/06/19 9.30am
Summary
- Recently an exploit was announced that we received a report of a potential remote exploit from Cpanel , the server email subsystem. This could allowed malicious users unauthorised access to the email system to send SPAM.
- This means that certain emails send via our servers may be bounced back to sender, or directed to the recipients SPAM folder.Â
We are working with our vendors to mitigate this issue, and hope to restore normal services ASAP
Customer Impact
- Emails may be bounced back to sender, or directed to the recipients SPAM folder.
- Alternatively please contact our Customer Support team https://www.webconnect.nz/submitticket.php?step=2&deptid=2
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - High
Date - 13/06/2019 09:31 - 13/06/2019 16:05
Last Updated - 17/06/2019 12:54
Server Outage (Resolved)
One of our servers: wc10.webconnect.nz has gone offline. Our engineers are working to restore it ASAP
***UPDATE***
Issue resolved - all services are functioning correctly
Effects - This issue does not effect your relevant products/services
Affecting Server - wc10
Priority - Critical
Date - 22/02/2018 15:53 - 22/02/2018 16:30
Last Updated - 22/02/2018 17:00
wc30.webconnect.nz (Resolved)
Wc30 failed on a backup
server restarted and looks to be working as it should
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - High
Date - 12/02/2018 21:55 - 22/02/2018 15:54
Last Updated - 12/02/2018 22:14
server problem webmail redirected you too man (Resolved)
Wc30 webmail redirected you too many times
we are looking into this please use this link  https://wc30.webconnect.nz:2096
Update will be Coming soonÂ
11/09/2017 12:18pm
Tonight we are scheduling a update to resolve the issues .
Cause lite speed not working correctly due to a security fix
11/092017 Â 8.30-9.30Â
updates appied and redirect fixed
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - Medium
Date - 11/09/2017 10:38 - 12/09/2017 00:00
Last Updated - 12/09/2017 08:25
Heads up server in Auckalnd RELAY email (Resolved)
Heads up server in auckalnd RELAY email , Remote IP - 112.109.81.129 (NZ/New Zealand/winplesk13.openhost.net.nz)
domain coffeevending.co.nz  from user sarah@coffeevending.co.nz
has been compromised .
Â
Webconnect have blocked the ip for now and open host has been advised and the will get back to us.
Effects - This issue does not effect your relevant products/services
Affecting Other - compromised server in Auckland
Priority - High
Date - 01/05/2017 14:00 - 01/05/2017 14:45
Last Updated - 05/05/2017 08:36
Degraded connectivity (Resolved)
New Incident Status: Resolved
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Issue fixed. |
Apr 24, 13:33 NZST |
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Effects - This issue does not effect your relevant products/services
Affecting Other - primary unison path went of line
Priority - Medium
Date - 24/04/2017 22:21 - 24/04/2017 00:00
Last Updated - 28/04/2017 22:29
Congestion on one international IP Transit Pa (Resolved)
Congestion on one international IP Transit Path due to DDoS - 28/04/17 - 1:04pm - 1:38pm
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Incident Report for New Zealand Technology Group |
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Effects - This issue does not effect your relevant products/services
Affecting System - DDoS
Priority - Medium
Date - 28/04/2017 22:26 - 28/04/2017 00:00
Last Updated - 28/04/2017 22:28
Mail Scanner Failed on update (Resolved)
Mail Scanner failed to restart after update
8 am No mail was lost just Queued
9am  mail q is releasing
9.52 Â Mail Queue is under high load
Effects - This issue does not effect your relevant products/services
Affecting Server - wc35
Priority - Medium
Date - 07/07/2016 06:07 - 08/07/2016 00:00
Last Updated - 24/09/2016 09:55
Upstream Network Issues (Resolved)
There is currently an issue with connectivity further upstream. Some customers may be experiencing slow connections, and those on Spark's network may not be able to reach us.
Engineers are investigating the issue
UPDATE 14:57 04/05/2016
A number of NZ IPs are affected b this issue. Engineers are working on a solution
Effects - This issue does not effect your relevant products/services
Affecting Other - Connectivity
Priority - High
Date - 04/05/2016 09:33 - 04/05/2016 16:30
Last Updated - 04/05/2016 16:29
server stop responding (Resolved)
Server stopped responding after setting up new records for emails
on and of for last 25 mins
rebooted from at 12.50Â
keeping a eye on
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - Critical
Date - 09/04/2016 12:27 - 04/05/2016 09:33
Last Updated - 09/04/2016 13:03
Bnca30 (Resolved)
We are aware there is problems with bnca30 and our techs are onto it
updates will follow
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - High
Date - 25/01/2016 07:34 - 31/01/2016 18:12
Last Updated - 31/01/2016 18:12
BNCA10 Outage (Resolved)
This issue has now been resolved
--------
We are currently experiencing an issue with one of our hosting servers BNCA10. The problem is being investigate and we hope to restore full functionality again ASAP
Effects - This issue does not effect your relevant products/services
Affecting Server - wc10
Priority - Critical
Date - 18/12/2015 11:20 - 18/12/2015 11:25
Last Updated - 18/12/2015 12:19
Network Maintenance Service outage (Resolved)
Maintenance work has been scheduled by our upstream network provider which will impact all services for up to 2hrs
This is scheduled to take place on 29 October between Midnight and 4am
We apologise for any inconvenience this will cause
Regards
Web Connect Network Team
Effects - This issue does not effect your relevant products/services
Affecting Other - Upstream Connectivity
Priority - High
Date - 29/10/2015 00:00 - 18/12/2015 11:22
Last Updated - 22/10/2015 08:48
cloudmail (Resolved)
We are investigating a problem with cloudmail
Update to come
serives is running again looking into problem 1.05pm
Effects - This issue does not effect your relevant products/services
Affecting Server - Web Connect Cloudmail
Priority - Critical
Date - 18/10/2015 12:45
Last Updated - 22/10/2015 08:41
Server issues (Resolved)
We are aware there is problems with bnca30 and our techs are onto it
updates will follow
Cause Routine backup failed
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - Critical
Date - 18/10/2015 11:40 - 18/10/2015 11:52
Last Updated - 18/10/2015 11:59
Possible loss of connectivity (Resolved)
Our upstream provider has reported a need for urgent maintance to replace faulty equipment. There may be minimal loss of connectivity to our systems during this period
Effects - This issue does not effect your relevant products/services
Affecting System - Upstream Connection
Priority - Critical
Date - 13/08/2015 01:00 - 31/08/2015 12:28
Last Updated - 12/08/2015 16:39
Server issues (Resolved)
we have detected a problem with server timing out .
fixed , problem schedule backup cause the server to lockup
Effects - This issue does not effect your relevant products/services
Affecting Server - wc30
Priority - High
Date - 26/07/2015 09:55 - 12/08/2015 16:52
Last Updated - 26/07/2015 10:13
Connection Problems (Resolved)
we are aware of problems connecting to us
Effects - This issue does not effect your relevant products/services
Affecting Other - Down Time
Priority - Critical
Date - 07/03/2015 19:48 - 18/03/2015 10:30
Last Updated - 07/03/2015 21:18
ZImbra Email server down (Resolved)
We are currently experiencing problems with our Zimbra email service. Our techincians are attempting to resolve the issue and restore service ASAP
Effects - This issue does not effect your relevant products/services
Affecting Server - Zimbra
Priority - Critical
Date - 10/10/2014 15:02
Last Updated - 10/10/2014 17:50
Zimbra Maintenance (Resolved)
Maintenance will be performed on the Zimbra server tonight. There will be intermittent outages during the scheduled period
Effects - This issue does not effect your relevant products/services
Affecting Server - Zimbra
Priority - Medium
Date - 07/10/2014 20:00 - 10/10/2014 17:50
Last Updated - 07/10/2014 19:08
Service Upgrade (Resolved)
An important update is required on our Zimbra servers and will be performed tonight. You may experience issues in accessing email via Zimbra during this time
Effects - This issue does not effect your relevant products/services
Affecting Server - Zimbra
Priority - Critical
Date - 03/10/2014 19:30 - 07/10/2014 17:57
Last Updated - 03/10/2014 16:09
Web Hosted Server under high load (Resolved)
We have noticed over the weekend our server is under very high load due to Dos attacks and our team are onto it
service was up and down
Effects - This issue does not effect your relevant products/services
Affecting Server - wc10
Priority - Critical
Date - 29/09/2014 07:52 - 29/09/2014 00:00
Last Updated - 30/09/2014 10:19
Emails rejected xtra.co.nz blacklisted (Resolved)
Extra Server mta02.xtra.co.nz is still blacklist and causing bounce backs from our system due to them being black listed
Extra need to sort there system out for you to accept mail if it is resent chances are the will be sent though another server somtimes its just bad luck to get this server.
this is not a fault of our system but a fault the person sending to you the need to contact extra to fix this or move them.
Effects - This issue does not effect your relevant products/services
Affecting Other - mta02.xtra.co.nz
Priority - High
Date - 23/06/2014 13:48 - 29/09/2014 09:52
Last Updated - 07/08/2014 14:24
Urgent Outage - Napier POP - Wednesday 25/6 (Resolved)
Our up Stream Provider is upgrading a core switch
Effects - This issue does not effect your relevant products/services
Affecting System - Core Router upgrade
Priority - Medium
Date - 25/06/2014 02:00 - 27/06/2014 09:42
Last Updated - 23/06/2014 16:53
Server using High Resources (Resolved)
We have Noticed bnca10 server is using higher amouts of cpu we are onto it
server is back to norm we are not sure why it spiked as of yet
Effects - This issue does not effect your relevant products/services
Affecting Server - wc10
Priority - High
Date - 23/06/2014 15:12 - 24/06/2014 09:43
Last Updated - 23/06/2014 16:41
Web Server Outage (Resolved)
Bnca10 Web Server NOD has crashed after a routine service check we should be backup with in the hour Regards Team BigNoise Group
Regrads Team BigNoise
Effects - This issue does not effect your relevant products/services
Affecting Server - wc10
Priority - High
Date - 25/04/2014 20:01 - 26/04/2014 13:56
Last Updated - 25/04/2014 20:25
Internet issues (Resolved)
We have Detected upstream Provider issues and are aware of this
monitoring software was added to our block list and now have been lifted
We are back to Norm at 8am and further problems will be listed
Regards BigNoise Team
Effects - This issue does not effect your relevant products/services
Affecting Other - Upstream Provider
Priority - High
Date - 24/03/2014 11:24 - 12/04/2014 23:09
Last Updated - 25/03/2014 15:20
Speed Issues international (Resolved)
We are aware of international speed issues and our team are looking into this , if you are using cloudflare with us this wont afect you , but for those that arent please loginto hosting panel and search cloudflare
BigNoise Team
Effects - This issue does not effect your relevant products/services
Affecting Other - Network
Priority - Medium
Date - 12/02/2014 12:44 - 12/02/2014 11:56
Last Updated - 12/02/2014 23:29
Under high load due to attacks (Resolved)
We are looking into the attacks and are aware of outatages
looks to be under control now our team will be keeping an eye on it
Effects - This issue does not effect your relevant products/services
Affecting Server - BNCA20
Priority - Critical
Date - 28/12/2013 14:14
Last Updated - 07/01/2014 16:25
Small Outages (Resolved)
Small Outages tonight while updating our core net work in new Server Pod, this was un for seen outages
Effects - This issue does not effect your relevant products/services
Affecting System - Core Router update
Priority - Medium
Date - 28/11/2013 18:52 - 28/11/2013 19:05
Last Updated - 29/11/2013 00:51
Up Stream internet issues (Resolved)
We are experiencing upstream packet lose from one off our suppliers , we have switch to fail over pipe till issue is resolved
Update will be post 9am 20.8.2013
resolved 10am 20.8.2013
Team BigNoise support
Effects - This issue does not effect your relevant products/services
Affecting Other - All servers
Priority - Medium
Date - 20/08/2013 00:32 - 20/08/2013 00:32
Last Updated - 28/08/2013 23:27
Outage on our core switch (Resolved)
5-10 min outage Due to a ups self test it failed in doing so the core network switch shut down Problem Resolved ......................
Effects - This issue does not effect your relevant products/services
Affecting System - Core network switch
Priority - Critical
Date - 03/11/2012 00:27 - 03/11/2012 00:35
Last Updated - 03/11/2012 00:35
Network drop offs (Resolved)
We are experiencing drop outs in our napier branch and are switching to fail over
update guys have found a issue with a upstream provider and are working on it 12.20pm
Resolved
Effects - This issue does not effect your relevant products/services
Affecting System - Napier POP
Priority - Medium
Date - 25/07/2012 10:40 - 00/00/0000
Last Updated - 26/07/2012 09:04
upstream speed issues (Resolved)
Update 4.25pm operation back to NORMLY -- fauly was hamiltion fibre pop failed
We are having upstream problems and we are currently on fail over pipe will keep you posted. you can expect slower speeds till resolved
Effects - This issue does not effect your relevant products/services
Affecting Other - upstream speed issues
Priority - Medium
Date - 21/12/2011 11:01 - 21/12/2011 16:27
Last Updated - 21/12/2011 16:30
